Features
Frequently Asked Questions
Here are some of the questions we are asked most often. If you're interested in knowing what makes JangoMail better than its competitors, click here. If after perusing our web site, you still have questions for us, we would love to hear from you - contact us.
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Q: | What is JangoMail? |
| A: | JangoMail is a web-based email broadcast and email marketing system designed for businesses. It allows you to create, send, and track email campaigns. | ||
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Q: | What do I need to use JangoMail? |
| A: | You need a connection to the Internet, and you must be using either Internet Explorer (for Windows or Macintosh) or Safari (for Macintosh) as your web browser. | ||
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Q: | What is the investment required to get started with a JangoMail account? |
| A: | Pricing starts at $30 per month for up to 1,000 messages per month. For full pricing information, see the pricing page. | ||
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Q: | Why do I need to use JangoMail to send emails out to my list when I can just use my existing email software and BCC everyone? |
| A: | There are many reasons. Most desktop email clients don't allow sending to more than 100 or so email addresses at a time. Additionally, BCCing to a large number of email addresses will often land email messages in junk mail folders. Finally, BCCing doesn't allow for message personalization or tracking of individual recipients' behaviors. When you send a mass email through JangoMail, each individual receives his own individual email message, with just his email address in the To line. | ||
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Q: | What makes JangoMail different from the other mass emailing services? |
| A: | Many factors. Most importantly, however, is that you can extract information from virtually any database, whether it is on your LAN or on the Internet, and use that information to conduct a mass, personalized, emailing. You can also store your information in JangoMail's system by creating groups, defining fields within each group, and then importing or typing your data into each group. See the top 10 reasons JangoMail is better. | ||
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Q: | What inspired the creation of JangoMail? |
| A: | Its parent company, Silicomm Corporation, needed a convenient way to send mass, personalized emails to its customer list, but the Silicomm web site was hosted at a hosting company's server. Thus, the only way to do it prior to JangoMail was to export the data from our web site's database, and then import this data into a mass emailing software application. We built JangoMail so that it could pull the information out of the database over the net and send the email all in one shot. While this is the main goal, we also packed it with every other email management and tracking feature imaginable. | ||
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Q: | How big of a company is JangoMail and how long have you been in business? |
| A: | JangoMail's parent company, Silicomm Corporation, was founded in May of 1998. JangoMail was created by Silicomm in 2000. JangoMail has over 1,000 satisfied customers around the world. There are approximately eight people, full time and part time, that contribute to the success of JangoMail. | ||
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Q: | What support options are offered? |
| A: | Free phone and email support is offered 9 AM - 7 PM EST Monday through Friday, excluding holidays. After hours emergency support is offered 24x7 through our emergency support site, www.jangomail911.com. | ||
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Q: | I represent a marketing agency or a web development company and would like to private label JangoMail. How can I do this? |
| A: | JangoMail can be 100% re-branded around your organization. For more information about our private label offering, please go here. | ||
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Q: | Can the JangoMail folks take care of everything, including managing my list and sending out the emails for me? |
| A: | Sure! We will be happy to discuss how you can outsource all your email related tasks to us. Please contact us for a quote on your project. | ||
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Q: | If I upload my email lists to JangoMail, will you share my email addresses with anyone else? |
| A: | Absolutely not. JangoMail is in the business of providing an email marketing platform, not providing email addresses. Your data is yours and will not be shared with any third party. Our privacy policy also covers this. | ||
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Q: | What can you tell me about the security and infrastructure of JangoMail? |
| A: | JangoMail takes security very seriously. Our core data center is in a Tier 1 Level 3 datacenter that is protected physically by biometric scanners and monitored 24x7 by security guards. All core JangoMail servers are behind a firewall that only allows access to the public on certain ports needed to use the JangoMail web site. All other ports are protected and restricted by IP address. The JangoMail SMTP servers are distributed throughout the world across eight different data centers, providing for the highest level of redundancy and failover possible. | ||
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Q: | I downloaded some software that crawls the Internet and collects email addresses related to my industry. Can I use JangoMail to send to these? |
| A: | No. This method of collecting email addresses is called "harvesting" and is prohibited by our Anti-Spam policy. | ||
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Q: | To whom am I allowed to send email with JangoMail? |
| A: | You may only email those recipients with whom you have a prior business relationship or those that have specifically opted in to your organization. For more information about whom you can and cannot send email to, please see our Anti-Spam policy. | ||
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Q: | I found a mass emailing software package on the Internet for only $199. Why should I pay you a monthly fee when I can pay a one-time fee for some desktop software? |
| A: | There are
many reasons why it is advantageous to use an email service provider like
JangoMail over using installed software. They include:
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Q: | I'm sold. How can I get started with my very own account? |
| A: | You can signup online at https://www.jangomail.com/signup.asp or alternatively, you can call us to setup an account. Our phone numbers are here. |
