Our Clients

Testimonials

Below you will find transcripts of actual email correspondence between JangoMail customers and JangoMail service personnel. The comments below are unsolicited, and were received by us through natural correspondence with our customers. Our customers' word is our strongest testament to our dedication to our customers, our feature-rich service, our outstanding support, and our bleeding-edge technology platform.

From: Brad H.
Subject: A Great Customer Service Experience
To: Kim Wright, JangoMail Director of Operations
Date: 7/14/2010

Dear Kim,

I just wanted to drop you a note to say how much I appreciated Anne Arthur's help in setting up my website, LetsVoteNow.com, to use JangoSMTP.

Anne was very professional and knowledgable and responded so quickly so many times that I was really blown away. She even helped me discover a glitch in my own set-up that hadn't occurred to me.

In contrast, I have been waiting literally months for a simple answer from another online firm. This was a really refreshing change!

Anne's professionalism speaks very well of JangoSMTP.

Thanks very much!

Brad

From: Andy Fletcher
Subject: RE: Can I answer any questions about JangoSMTP, Andy?
To: Kim Wright, JangoMail Director of Operations
Date: 6/16/2010

Hi Kim,
Thanks for getting in touch. Nothing we need answered. The trial with our free account went perfectly and we signed up for a paid account hours later. It’s already integrated with our live service and our email delivery rate is massively improved. I’m so very impressed.

Andy

From: Amit Kasher
Subject: RE: Pnyxe - hebrew issues
To: Anne Arthur, JangoMail Sales Director
Date: 2/10/2010

Hi Anne,
We’ve upgraded our account to a paid version today, after deploying our new version that makes use of your API.

Thanks a lot for your attention and your excellent care. We really appreciate that, and feel like a valued customer.

We would be happy to be quoted or leave feedback if you like.

Regards,

Amit Kasher

From: Joseph Caldwell
Subject: Update
To: Anne Arthur, JangoMail Sales Director
Date: 2/27/2009

Hi Anne,
I wanted to follow up and let you know it has been a pleasure working with your company. I hope to have another account moved over to your service soon. The more I have seen of your competition the more I realize how good of a company you are.

Thank You

From: Adriana Waterston
Subject: RE: JangoMail Support RESPONSE #13093
To: Jim Richard, JangoMail Head of Support
Date: 2/4/2009

Thank you, Jim!

By the way, this is why I love working with Jangomail. The quick response and personal attention I get every time I have a problem (which doesn't happen all that often at all, I'd like to also point out) is amazing. You guys are great.


Adriana
Adriana Waterston
Vice President, Marketing and Business Development
Horowitz Associates, Inc.
From: British Broadcasting Corporation (BBC) / Christine Giffin
Subject: Excellent service
To: Ajay Goel, President of JangoMail
Date: 4/19/2006

Hi there,

I just wanted to let you know we have been using JangoMail for about a year now and the service is really great. Our desginer, Jim Richard, has been wonderful and he is a pleasure to work with.

Thanks!

-Christine

Christine Giffin
BBC
From: dataLAB / Andrew Zipkes
Subject: Kudos
To: Ajay Goel, President of JangoMail
Date: 4/7/2006

Ajay:

I spoke with Jim earlier, and was gushing about how much I love JangoMail. I try to send all of my clients and anyone else who will listen to you guys. The interface is one of the easiest and most useful web applications I have ever used (I have also done usability testing in the past, so I am familiar with other bad ones), but the greatest thing is that you guys are so incredibly helpful and your tech support is just awesome!

-Andrew

Andrew Zipkes
dataLAB
From: Gregg Stebben
Subject: Thanks for "Suppression Groups" feature
To: Ajay Goel, President of JangoMail
Date: 8/2/2005

I just started using JangoMail...and this new feature is like a gift from the email Gods!

Thank you so much for adding this!

Gregg

Gregg Stebben
From: Sagepath, Inc. / Eric Swanson
Subject: Compliments to JangoMail
To: Ajay Goel, President of JangoMail
Date: 3/14/2006

Ajay:

Kim and Jim have been great to work with. Email sends are a commodity product, but their personalized service distinguishes JangoMail from other email companies.

Thanks.

Eric Swanson
Client Services
Sagepath, Inc.
From: Hannum's Harley-Davidson / Claudia Schindler
Subject: Kim is a great asset
To: Ajay Goel, President of JangoMail
Date: 2/23/2005

Hello Ajay,

I just wanted to write you a quick note to let you know how much I appreciate the assistance and support from your employee Kim. She is ALWAYS extremely helpful and pleasant and she has made the learning process very comfortable and easy. My questions are always answered immediately and with ease. Kim is an incredible asset to your company!

Thank you.

Claudia Schindler
Director of Marketing
Hannum’s Harley-Davidson
From: compoundstockearnings.com / Joseph Hooper
Subject: Great customer support
To: Ajay Goel, President of JangoMail
Date: 12/28/2004

Dear Ajay,

We have been a client of yours for a long time now and I must say that there is no service that is better than yours. The customer support is just fantastic. I have had to call on Saturdays etc. and received record timely help.

Joseph R. Hooper
compoundstockearnings.com
From: American Cancer Society / Adam Pellegrini
Subject: Thanks for the assistance with our email list
To: Ajay Goel, President of JangoMail
Date: 3/1/2004

Thank you so much. Your team is great with customer service. Do you have referral programs? I have several large corporations I am
going to recommend you to.

Adam Pellegrini
Director of Systems Marketing
American Cancer Society
From: iLeo, Nokia / Hazem Abughazaleh, Interactive Brand Manager
Subject: Thanks for the assistance with personalization in foreign language emails
To: Ajay Goel, President of JangoMail
Date: 9/3/2004

Hi Ajay,

I'd like to thank you for all your help in the past few days in ensuring that we got through all the obstacles in displaying personalized Arabic text. Your determination and commitment to helping us has played a big role in us choosing JangoMail as a partner for sending mass-emails.

Best regards,
Hazem
From: Hill & Knowlton / Carey Cranston
Subject: Thanks for the personal attention over the last couple years
To: Kim Wright, Head of JangoMail Support
Date: 2/24/2004

I just wanted to let you know that I'm leaving H&K today. I wanted to thank you for all your help personally over the last couple of years and to tell you that I think JangoMail is a great service and I'm impressed with the constant upgrades and improvements and will always recommend you to anyone doing email marketing and group email management of any kind.

Thanks again,
Carey Cranston
From: One Leaf Creative / Callie Miller
 Subject: Thanks for assisting with moving an email list from one account to another
 To: Kim Wright, Head of JangoMail Support
Date: 2/13/2004

Kim –
I was working in Cerulean’s account to setup their email and I saw the database moved before I even got your email! Thank you so much for making this happen so quickly – I know I’ve said this before, but you guys are truly wonderful to work with. I have worked with so many external email partners that are impossible to get in touch with and never really seem to understand the importance of their customers’ needs. Thanks again for your continued excellent service! I’m slowly trying to convince each of my clients to setup their own JangoMail accounts – you deserve all the new business you can get and I’m sold!

Best,
Callie
From: Premera Blue Cross / Matt Tuller, Team Leader
 Subject: Complimenting JangoMail's customer service
To: Kim Wright, Head of JangoMail Support
Date: 3/7/2004

I would like to compliment the customer service we've received from JangoMail. All of our people that have worked with JangoMail are very impressed with the friendliness, thoroughness, and the response time that has been given to us.

Thank you for being a great company to work with.

Matt Tuller, Team Leader
Premera Blue Cross - Medicare Part A
From: Michael John Angel Studios / Kate Williams
Subject: Complimenting JangoMail on a newly launched feature allowing dynamic, conditional content in email messages
 To: Ajay Goel, President of JangoMail
Date: 1/27/2004

Outstanding! We were just talking about starting to segment our list, adding special info for registered students, etc. You’re way ahead of us!
–Kate Williams
From: Institute for Advanced Studies of Health / Jerry Beach
Subject: Complimenting JangoMail on a newly launched feature allowing dynamic, conditional content in email messages
To: Ajay Goel, President of JangoMail
Date: 1/27/2004

Fabulous!
Just as I was writing some SQL views to accomplish the same thing, you've come up with a simpler way to do it.
Thanks!
From: Anand Rahasya
Subject: Complimenting JangoMail's web interface and customer care
To: Kim Wright, Head of JangoMail Support
Date: 1/23/2004

Hi Kim....

First of all thanks for your great customer care -- real care -- I appreciate that a lot! I sent out my first newsletter, set up the form fields, and everything worked out perfectly!

The web interface is very good and easy to use. My imported email data CSV got a nice clean up.

Thanks :-)

Have a sunny and peaceful weekend,
Rahasya
From: UWM School of Continuing Education / Sara Hayden
Subject: Complimenting JangoMail on its new features and its support team
To: Ajay Goel, President of JangoMail
Date: 1/13/2004

Hi Ajay:
Thank you for the update. This is wonderful news! We at the UWM School of Continuing Education are constantly impressed with your continued efforts to offer new features. Additionally, your talented and responsive JangoMail team is always ready and willing to assist us with any requests/questions/problems that arise. Thank you. We appreciate all that you do.

Looking forward to 2004 updates,
-Sara
From: 80/20, Inc / Mike Phillips
Subject: Happy Holidays, and thanks for a great service
To: Kim Wright, Head of JangoMail Support
Date: 12/23/2003

You guys are always pleasant, always up, and always there. Happy Holidays to you, and thank you so much for providing a great service. We're usually already tense when we're having a problem, and you guys are always friendly and always have the answers.
From: Trilliant Technology / Mark Kitaoka
Subject: Compliments on JangoMail support staff member
To: Ajay Goel, President of JangoMail
Date: 11/13/2003

Dear Mr. Goel,

I would like to take this opportunity to compliment Kim Wright, the customer service representative who assisted me today. I was tasked with sending out a blanket email on behalf of a client who was on an almost unrealistic timeframe.

I called your toll free number and was "shocked" to have a human answer. After my shock turned into appreciation, it was further enhanced by the person on the other end of the phone, Kim Wright. Not only was she professional and helpful, but went above and beyond my expectations by offering to personally monitor my account.

Service of her caliber was the "standard" twenty years ago, yet is sadly rare today. Kim's service level reflects a standard that sets your firm apart from those not only in your industry, but within customer service in general.

Thank you for employing associates such as Kim and exercising the leadership and vision that encourages people like her to offer such service.

Sincerely,
Mark Kitaoka
Trilliant Technology
From: One Leaf Creative / Callie Miller
Subject: Compliments on the design and ease-of-use of JangoMail
To: Kim Wright, Head of JangoMail Support
Date: 9/4/2003

Kim --

I have setup an account with JangoMail because I do some small contract work on the side (and may soon leave my full time job to begin working full time on my own) and will be sending a few messages a month to about 300 people each time. I am not able to use the proprietary software that my company has developed, but I wanted all the same functionality -- and I have to say -- as someone who has developed custom email software over the years -- your tools are excellent and the presentation and ease of accessing the demo was wonderful! I know how hard it is to get all of that pulled together and working smoothly, so I was impressed!

Thank you.
From: The Marketing Integrators / Paulette Wilhelmy
 Subject: Excellent service from a JangoMail support staff member
 To: Ajay Goel, President of JangoMail
Date: 7/8/2002

Hi Ajay,

Just wanted to drop you a note about the excellent customer service that Kim Wright provides. She answers every one of my many questions with patience and a smile, and has helped me through a scary experience--a marketer learning how to do her own email blasts!!

You have a gem in Kim, and she makes you and your company look not just good, but great. Your company's service is a shining example in the world of sporadic Reponses on the Web. Give her a promotion and a raise!

I will strongly recommend your company to friends and colleagues.

Best,
Paulette Wilhelmy
The Marketing Integrators
From: Columbus School for Girls / Christine M. Davis, Coordinator of Integrated Systems and Information Technology
Subject: We recommend JangoMail!
To: Kirsten Gray, a potential JangoMail client who asked for references
BCC To: Ajay Goel, President of JangoMail
Date: 4/16/2003

Hi Kirsten,

Please forgive my seeming negligence - I had actually replied to your email 3 times yesterday, and every time I clicked SEND the program crashed. Today, however, the demon child machine seems to be better behaved.

As for giving my recommendation on JangoMail, that is easy. It is an incredible bargain for us considering all the man HOURS one mass email sent to hundreds required. Now, it takes only moments to send thousands. They take special pride, however, in the quality of customer service delivered to their clients. Ajay and Kim have always responded immediately (and oh, so patiently) to any question or concern I have ever had. Plus, they're SUCH nice folks :)

If you need more details, or have further questions or concerns, please don't hesitate to contact me, anytime at all.

And, have a wonderful day!

Christine M. Davis
Columbus School for Girls
Coordinator of Integrated Systems & US Information Technology